Terms and Conditions
Terms and Conditions
- Bookings/Registrations
Training course bookings can be made in the following ways;
Via our website: www.scrumtrainer.co.uk
By email: [email protected]
By telephone: +44 7796136542
When registering via our website, payment can be made immediately by Credit/Debit Card.
It is the responsibility of the booker to provide Scrum Trainer with a Purchase Order if one is required, and to ensure Scrum Trainer has been provided with current company accounts payable details including email address. Please email POs to [email protected] and we can re-issue the invoice quoting the PO number.
Making a booking constitutes a binding contract according to our terms and conditions herein.
- Payment
Invoices are payable in full within one month of registration/invoice date, or more than 14 days prior to the course start date (whichever is sooner). Scrum Trainer financial information and terms of payment are included on our invoices, however should you require further information please email [email protected].
Payment can be made directly via our website at the time of booking by Credit/Debit card including Visa, Mastercard and American Express.
- Late Payment
Scrum Trainer reserves the right to refuse course admission if payment has not been received prior to the course start date. Under the Late Payment of Commercial Debts (Interest) Act 1998, late payment will be subject to an interest charge of 8% above base rate on the full amount outstanding.
- Customer Cancellation/Transfer
- No-Show Policy
Where Scrum Trainer receives no cancellation notice from the customer prior to the start of the course, and the delegate does not attend the training, the following will apply:
No refund of the course fee will be made. If payment has not been made, full payment plus any applicable interest charge will be due immediately.
- Substitution Policy
A substitute can be named up to 2 working days prior to the course at no extra charge. Please also note that for the latter, substitute delegates must have the necessary pre-requisites in order to attend the course. Please check our course page for more details.
- Transfer Policy
Scrum Trainer understands that circumstances may occur which require the customer to re-schedule training to another Scrum Trainer public training course. All transfers must be confirmed by email.
Contact details for the Scrum Trainer team:
Telephone: +44 7796136542
Course enquiries: [email protected]
- Cancellation Policy
All cancellations must be confirmed by email and the following fees will apply immediately.
No. of days prior to course start date | Charge that applies |
More than 14 days | No charge |
7 – 14 days | 50% of total course fee |
0 – 7 days | 100% of total course fee (no refund) |
- Cancellation and alterations to course contents, dates, venue and trainer
Scrum Trainer reserves the right to cancel or change courses and will provide reasonable notice of the cancellation or change except in the case of an emergency. The candidate will be entitled to a refund of fees paid to Scrum Trainer in the event of a cancellation or any change to the course date or significant change in venue, but shall not otherwise be entitled to compensation or costs or damages arising from such a cancellation or change. We will do our best to accommodate delegates on to a suitable alternative course/date.
- Refunds
Scrum Trainer will refund fees paid according to our Cancellation policy. Payment made by credit card, any refund due will be made back to the same card. If payment for the order was made by another method, the refund will be made by direct bank transfer.
- Fees, Card Charges and Receipts
Course fee included fees and taxes where applicable. Exam fees, certification and membership fees are included for relevant courses. An invoice will be email after successful payment to the email used when making payments
- Joining Instructions
Course Joining Instructions include venue details, course start/finish times and trainer details. These are sent within 48 hours of registration. Emails may occasionally be blocked by email providers, please check your spam folder first and if not found then please contact us by calling or emailing us.
Contact details for the Scrum Trainer team:
Telephone: +44 7796136542
Course enquiries: [email protected]
- Collecting & Processing Data
Scrum Trainer is committed to protecting the rights and freedoms of data subjects, and safely and securely processing their data in accordance with our legal obligations under the General Data Protection Regulations (GDPR) (effective from 25 May 2018).
- Copyright
All Scrum Trainer course materials including graphics, code, text products, software, audio, music and design is owned by Scrum Trainer or third-party course providers. No content, in whole or in part, of the Scrum Trainer materials may be copied, reproduced, uploaded, posted, displayed, linked to, or used in any way without the prior written permission of Scrum Trainer. Any such use is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of Scrum Trainer.
- Specific Needs
Scrum Trainer aims to ensure that its courses are accessible to all. Should you have any specific requirements, please don’t hesitate to contact us.
Contact details for the Scrum Trainer team:
Telephone: +44 7796136542
Course enquiries: [email protected]